Spetz Gear is committed to protecting our customers' personal information. All orders are transmitted in an encrypted format. To be sure that your order is secure, simply check your Web browser while you are in the ordering section. Most browsers use some sort of symbol to alert you to the fact that you are on a secured Website. For example, Google Chrome, Firefox and Internet Explorer use icons - either a padlock or a key - in the top right hand corner that appear when the site is secured.
At checkout, We use PayPal secure servers to prosess payments.
1. What information does SpetzGear.com collect from our online customers?
For those individuals who visit our site but do not make a purchase, we collect and store IP ("Internet Protocol") addresses during the visit. No individualized information is collected, and the IP address is not traced to a particular individual. Similarly, we collect information, using that IP address, about the navigational or browsing activities of our visitors. Again, that information is not tied to any name or other personally identifying information but is used solely to provide generalized demographic data, such as what geographic areas our visitors are from and visitor browsing patterns. We cannot use that data to identify you. For those who make a purchase on spetzgear.com, in order to fulfill the order, we collect and store your name, address, shipping information, email address, purchase data, and billing information.
2. Does SpetzGear.com use "cookies"?
3. How does SpetzGear.com use the individualized information that we collect?
In addition to using the information referenced above to fulfill your purchase order, we also retain your name, address, email address and purchase information in our customer database. We use that information to track your order, to respond to your inquiries and to make subsequent purchases you wish to make easier and faster. We also may use that information, from time to time, to contact you concerning our products, services, sales or special promotions of spetzgear.com, or our corporate affiliates, including spetzgear.com. We try to limit those contacts to ones that might be of interest to you. If you would prefer not to be contacted about our special offers, products or services, please notify us at the mailing address, email address or phone number provided below:
We currently send emails only to those spetzgear.com customers who request that we provide them with information about our products and services. If you have previously requested such emails, but have changed your mind, contact us by one of the methods referenced above or by unsubscribing to the spetzgear.com email list.
Please be advised that since promotions may already be in process at the time of your request, it may take up to ten days before electronic contacts cease. As a result, you may receive mail or other solicitations from Spetz Gear during a ten day period. You may also use the above addresses and phone number to correct or update any of the individual information we have stored.
4. How is the information SpetzGear.com collects stored and what security procedures do we have in place to protect the confidentiality of that information?
In fact, we will release specific information about you only if we are compelled to do so to comply with valid legal processes such as a search warrant, subpoena or court order or in the unlikely situation where we, in good faith, believe such information is necessary to prevent harm to you or others.
We use secure server technology to keep your personal information - including your billing and account information - as secure as possible. Your ordering information is encrypted using Verisign software. Once your information is stored on our database, we have database security technologies and procedures in place to protect it from access by unauthorized employees or third parties.
5. How does SpetzGear.com protect the safety and privacy of children?
Our site is not directed or marketed to children under the age of 18. We do not intentionally collect or store information on children. If we learn that a child has made a purchase from spetzgear.com without his or her parent's consent, we immediately, upon parental request, void the sale and refund any money collected on the return of the merchandise.